We have a great staff and phenomenal customer service. We strive to take care of any problem you have promptly and professionally. Problems may arise with products and we always make sure to guide our buyers in a professional manner to solve any issue professionally. Due to major fraud for online purchases if you have an address mismatch we ask that you would provide your State ID & CC front and back to our encrypted email server @ Sales@limitlessamerica.com. We must confirm before shipping your order out. If no confirmation is sent your order will be cancelled.